Frequently Asked Questions - UNITS Moving and Portable Storage of Louisville, KY

MOVING

Do you transport containers to new addresses in the Louisville area?
Yes. Whether you are staying in Louisville or relocating out of state, we pick up your loaded container and deliver it directly to your next address.

What prevents my belongings from getting damaged during a Louisville move?
Our containers are engineered to stay level throughout the entire trip. Specialized transport equipment keeps movement to a minimum so everything arrives exactly the way it left.

What if I have to leave my Louisville home before my new place is available?
We store your container at our secure local facility for as long as you need, then bring it to your new address the moment you are ready.

Does someone need to be at my Louisville property for drop-off and pickup?
Not necessarily. As long as we have clear placement instructions and enough room to work we can handle both without you being there.

Is professional loading help available in the Louisville area?
Most customers load on their own which gives them total control over how things are packed. If you want assistance we can point you toward packing and moving services in the Louisville area.

STORAGE

How does the portable storage process work in Louisville?
We deliver a large, all-steel, weather-resistant container directly to your Louisville property. You fill it at your own pace then tell us whether to store it at our secure facility or leave it on your property.

Do I have to commit to a long rental period in Louisville?
Not at all. We offer flexible rental periods from a few weeks to several months. You pay for the time you need and nothing more.

If I do not want the container on my Louisville property where does it go?
We transport it to our local secure facility in the Louisville area where it stays locked and protected until you request redelivery.

How do I get into my container after you have taken it to your facility?
Contact us with at least 24 to 48 hours notice and we will schedule access for you during normal business hours. No complicated process involved.

Are your containers designed to hold up to Louisville weather?
Yes. All-steel construction and weather-resistant walls handle Kentucky’s heat, humidity, and cold winters. A lockable door keeps your belongings secure on top of that.

STORAGE AND MOVING

Can the same container be used for storage and moving in Louisville?
Absolutely. Store it on your Louisville property, keep it at our secure facility, or have us deliver it loaded to your next home or business. One container covers all of it.

How do I know which container size is right for my Louisville home?
The 12-foot container handles smaller apartments and one to two bedroom homes. For larger homes with multiple rooms the 16-foot is the right choice. Both have a weight capacity of around 7,000 pounds.

What happens if my move-out date arrives before my new Louisville home is ready?
We hold your container at our secure local facility until your new place is available and then deliver it on whatever schedule works for you.

What kind of protection is available for my stored items?
We recommend adding a protection plan to your rental or verifying that your homeowner’s or renter’s insurance covers stored belongings. We take strong precautions on our end as well.

Can I visit my container while it is stored at your Louisville facility?
Yes. Give us 24 to 48 hours notice and we will have access set up for you during normal business hours.

LONG DISTANCE MOVING

Does UNITS handle moves that go beyond Louisville and Kentucky?
Yes. We provide both local and long-distance moving services. When you schedule your move we confirm availability at your destination and coordinate everything from there.

How are my belongings kept safe during a long-distance move from Louisville?
Our containers are designed to stay level from the moment they are loaded to the moment they are unloaded. Specialized transport equipment absorbs movement throughout the journey.

I have to vacate my Louisville home but my new place is not ready yet. What are my options?
We store your container at our secure local facility for as long as the situation requires and deliver it to your new address once you give us the green light.

Can you take my loaded container all the way to another state?
Yes. Whether you are heading to a neighboring state or relocating across the country we handle the transportation and deliver directly to your new home or business.

Do I need to coordinate being at both properties during a long-distance move from Louisville?
Not necessarily. Adequate space and clear access at both ends is all we need. We can manage pickup in Louisville and delivery at your destination without you on-site at either location.

WAREHOUSE STORAGE

Where is my container kept when it is not on my Louisville property?
We bring it to our local secure facility in the Louisville area where it stays locked and protected until you are ready for redelivery.

Do your Louisville storage facilities offer climate control?
Our facilities are fully weather-protected and secure but do not offer climate control. If you have items that require specific temperature conditions give us a call before booking so we can talk through the options.

How do I schedule a time to visit my container at your Louisville facility?
Reach out to our customer service team with at least 24 to 48 hours notice and we will get you set up for a visit during normal business hours.

What makes your Louisville area storage facility secure?
The facility is gated, monitored at all times, and locked. Only authorized staff and customers with confirmed appointments are permitted on the property.

Is there any extra coverage I can add for belongings stored at your facility?
Yes. We suggest pairing your rental with a protection plan or checking whether your existing homeowner’s or renter’s insurance extends to stored items. We do our part to keep everything safe as well.

COMPARE: PACK-RAT

Why Louisville Residents Choose UNITS® Over PACK-RAT®

What makes UNITS the better choice over PACK-RAT in Louisville?
Local ownership is the difference. You get a team invested in your experience, faster scheduling, and people who actually know Louisville rather than a call center managing your request remotely.

Do UNITS containers hold up as well as PACK-RAT containers?
Our containers are all-steel with weather-resistant walls and a lockable door built specifically to handle Kentucky’s climate. They are designed to keep your belongings safe from start to finish.

Are there any fees with UNITS that PACK-RAT does not have?
None. We lay out every cost before you book. Container rental, delivery, and pickup are all included in your quote with nothing added on later.

How does the pickup and delivery process compare to PACK-RAT?
We deliver to your Louisville property and pick up when your schedule allows. Delivery and pickup are priced separately but always presented upfront so you know the full picture before you commit.

What keeps Louisville residents coming back to UNITS instead of trying other companies?
A combination of local accountability, all-steel weather-resistant containers, and pricing that is laid out clearly from the beginning makes the decision easy for most people.

COMPARE: U-HAUL

Why Louisville Residents Choose UNITS® Over U-Haul®

How is renting from UNITS different from getting a U-Haul truck in Louisville?
We bring the container to your door. You never have to drive anything, deal with mileage fees, or stop for fuel. Load at your own pace and we take care of the rest.

Is the process more complicated than just renting a truck?
It is actually less complicated. Drop off, load, pick up. No return deadline, no vehicle to navigate through Louisville streets, no mileage ticking away while you work.

How does the cost of UNITS compare to a U-Haul rental in Louisville?
Our pricing is upfront and includes rental, delivery, and pickup. There are no mileage fees, no fuel charges, and nothing unexpected when it comes time to settle up.

What if my new Louisville home is not ready when I finish loading?
We store your container at our secure local facility until you are ready for delivery. That is a level of flexibility that a truck rental simply cannot provide.

Are UNITS containers more secure than the back of a rental truck?
Our all-steel containers have weather-resistant walls and a lockable door. Whether the container is parked at your Louisville property or stored at our facility your belongings stay protected.

COMPARE: SELF STORAGE

Why Louisville Residents Choose UNITS® Over Traditional Self-Storage

What is the main reason Louisville residents choose UNITS over a traditional storage facility?
We eliminate the trip entirely. No truck rental, no drive across Louisville, no unloading into a hallway unit. The container comes to you and you load it right where you are.

Do I ever need to bring my things to a UNITS location?
Never. We handle all the logistics. The container is delivered to your property and picked up when you are done. Storage at our facility requires no effort on your end at all.

How does UNITS security compare to a traditional self-storage unit in Louisville?
Our all-steel containers with lockable doors sit inside a gated, monitored facility. Access is limited to authorized staff and customers who have scheduled a visit. It is as secure as it gets.

What if I need something from my container while it is being stored?
Let us know 24 to 48 hours ahead of time and we will arrange access at our Louisville facility during business hours. Simple as that.

Can I decide mid-storage to use the container for a move instead?
Yes. We pick it up from our facility and deliver it loaded to your new Louisville area address. No starting over, no switching providers, no extra hassle.

PORTABLE CONTAINERS / BUSINESS

Can Louisville businesses rent UNITS containers for on-site storage?
Yes. We deliver containers directly to your Louisville business and let you keep them on-site for as long as your project or ongoing operations require.

How soon can you get a container to my Louisville business after I book?
In most cases within 24 to 48 hours. If you have a firm deadline or are planning around a busy period we recommend booking at least a week ahead to secure your preferred date.

Is there a minimum rental term for Louisville business customers?
The minimum is typically one month and there is no maximum. We accommodate both short-term project storage and longer operational needs without pressure to extend beyond what you actually need.

How well do UNITS containers hold up at an outdoor Louisville business location?
All-steel construction and weather-resistant walls handle Kentucky’s weather reliably. A lockable door keeps your equipment, inventory, and supplies secure year round regardless of the season.

What types of items are not permitted in a UNITS container at a Louisville business?
Hazardous materials are not allowed. That covers fuel, propane, chemicals, paint, and any perishable items. For general business inventory and equipment our containers are a practical and dependable solution.